Payment authorisations are displayed twice

Incident Report for Spendesk

Resolved

This incident has been resolved.

Posted Jul 03, 2024 - 16:45 CEST

Monitoring

A fix has been implemented for future cases and we are monitoring the results.

We are continuing to address the transactions that have already been affected.

Posted Jul 01, 2024 - 15:42 CEST

Investigating

The payment authorizations for VISA card transactions are currently being displayed twice, with one remaining in the 'pending' status. We are investigating the issue.

Posted Jun 18, 2024 - 16:16 CEST

This incident affected: Cards (Virtual Cards, Physical Cards, Subscription Cards).