The issue affecting SMS verification codes, login attempts, payment approvals, and other sensitive actions has been fully resolved as of 18:17 CET. We apologize for the disruption and thank you for your patience while we monitored the service.
Posted Nov 03, 2026 - 18:24 CET
Monitoring
The service is fully restored and working as expected. Our technical team is closely monitoring the situation to confirm that the service remains stable.
Posted Nov 03, 2026 - 17:19 CET
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 03, 2026 - 14:38 CET
Monitoring
The affected authentication service is recovering, and customers should now be able to receive SMS codes and complete login attempts, payment approvals, and other sensitive actions. Our technical team is closely monitoring the situation to confirm that the service remains stable. We apologize for the disruption and recommend retrying any action that did not complete.
Posted Nov 03, 2026 - 13:55 CET
Update
For around 45 minutes, some customers have been unable to receive the SMS codes needed to complete extra security checks. This has affected login attempts, online card payments requiring approval, and sensitive actions in the app, such as making payments or changing security settings, which may have failed or remained pending. The service now appears to be recovering, and customers can retry their login or action. We are continuing to monitor the situation; the cause is still under investigation.
Posted Nov 03, 2026 - 13:30 CET
Investigating
We are currently investigating an issue preventing some customers from completing extra security checks required to approve online card payments and certain sensitive actions in the app. Our technical team is actively investigating, and we sincerely apologize for the disruption. We will provide an update as soon as more information is available.
Posted Nov 03, 2026 - 13:25 CET
This incident affected: Cards (Virtual Cards, Physical Cards, Subscription Cards) and General (Login, All Payments module).