We can confirm that as of 10:00 CET, the incident impacting some card transactions being rejected has been resolved. The affected customers can perform new payments with their cards.
Posted Mar 20, 2025 - 10:27 CET
Update
All impacted cards have been identified, their unblocking process began on March 18th and is still ongoing.
We are pleased to inform you that, as of last Friday, March 14th, no impact on new card transactions has been detected.
Thanks for your patience.
Posted Mar 19, 2025 - 14:10 CET
Identified
The issue has been identified and a fix is being implemented as our main priority. Thanks for your patience.
Posted Mar 14, 2025 - 14:19 CET
Investigating
This incident only affects physical card transactions by UK customers.
We have identified some card transactions that have failed without displaying any timeline information.
We have contacted our UK Payment provider and we will provide an update as soon as it becomes available.
Please accept our apologies for the inconvenience, and thank you for your patience.
Posted Mar 13, 2025 - 08:58 CET
This incident affected: Cards (Virtual Cards, Physical Cards, Subscription Cards).