Card transactions being declined - EEA customers

Incident Report for Spendesk

Identified

Our partner has identified the incident and have confirmed that the declines started on March 12, 2025.
Their engineering teams have been engaged and are working to resolve it as soon as possible.

Posted Mar 28, 2025 - 18:13 CET

Investigating

We have identified an issue resulting in some card transaction being declined.

This incident only affects card transactions by EEA customers.

We are in contact with our provider, and we will provide an update as soon as it becomes available.

Please accept our apologies for the inconvenience, and thank you for your patience.

Posted Mar 28, 2025 - 12:57 CET

This incident affects: Cards (Virtual Cards, Physical Cards, Subscription Cards).