Card transactions being declined - EEA customers
Identified - Our partner has identified the incident and have confirmed that the declines started on March 12, 2025.
Their engineering teams have been engaged and are working to resolve it as soon as possible.
Mar 28, 2025 - 18:13 CET
Investigating - We have identified an issue resulting in some card transaction being declined.

This incident only affects card transactions by EEA customers.

We are in contact with our provider, and we will provide an update as soon as it becomes available.

Please accept our apologies for the inconvenience, and thank you for your patience.
Mar 28, 2025 - 12:57 CET
Uptime over the past 90 days. View historical uptime.
Bookkeeping Operational
90 days ago
100.0 % uptime
Today
Bookkeep > Prepare Operational
90 days ago
100.0 % uptime
Today
Bookkeep > Export (File-based exports) Operational
90 days ago
100.0 % uptime
Today
Bookkeep > Export (Native Integrations - Xero) Operational
90 days ago
100.0 % uptime
Today
Bookkeep > Export (Native Integrations - Datev) Operational
90 days ago
100.0 % uptime
Today
Bookkeep > Export (Native Integrations - Netsuite) Operational
90 days ago
100.0 % uptime
Today
Bookkeep > Export (Native Integrations - Quickbooks) Operational
90 days ago
100.0 % uptime
Today
Cards Degraded Performance
90 days ago
100.0 % uptime
Today
Virtual Cards Degraded Performance
90 days ago
100.0 % uptime
Today
Physical Cards Degraded Performance
90 days ago
100.0 % uptime
Today
Subscription Cards Degraded Performance
90 days ago
100.0 % uptime
Today
Expense claims Operational
90 days ago
99.94 % uptime
Today
Expense claims Operational
90 days ago
99.94 % uptime
Today
Invoices Operational
90 days ago
99.97 % uptime
Today
Invoices Operational
90 days ago
99.97 % uptime
Today
General Operational
90 days ago
99.93 % uptime
Today
Login Operational
90 days ago
99.93 % uptime
Today
Receipts Operational
90 days ago
100.0 % uptime
Today
Receipt forward by email Operational
90 days ago
100.0 % uptime
Today
Invoice forward by email Operational
90 days ago
100.0 % uptime
Today
Requests Operational
90 days ago
100.0 % uptime
Today
Requests Operational
90 days ago
100.0 % uptime
Today
Settings Operational
90 days ago
100.0 % uptime
Today
Settings Operational
90 days ago
100.0 % uptime
Today
Your Wallet Operational
90 days ago
100.0 % uptime
Today
Wallet funding Operational
90 days ago
100.0 % uptime
Today
Account statements Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

Unresolved incident: Card transactions being declined - EEA customers.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
Incident - Some Transactions Failing in the UK
Resolved - We can confirm that as of 10:00 CET, the incident impacting some card transactions being rejected has been resolved.
The affected customers can perform new payments with their cards.
Mar 20, 10:27 CET
Update - All impacted cards have been identified, their unblocking process began on March 18th and is still ongoing.

We are pleased to inform you that, as of last Friday, March 14th, no impact on new card transactions has been detected.

Thanks for your patience.
Mar 19, 14:10 CET
Identified - The issue has been identified and a fix is being implemented as our main priority.
Thanks for your patience.
Mar 14, 14:19 CET
Investigating - This incident only affects physical card transactions by UK customers.

We have identified some card transactions that have failed without displaying any timeline information.

We have contacted our UK Payment provider and we will provide an update as soon as it becomes available.

Please accept our apologies for the inconvenience, and thank you for your patience.
Mar 13, 08:58 CET
Mar 19, 2025
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